You can shop available products directly from the online store or choose a suitable meal-plan or subscription option. Select the products you need, choose the available delivery options and complete checkout using the supported payment methods. explore available products.

Selected products can be purchased as one-time orders. Subscription options are also available for customers who prefer recurring deliveries and a more convenient replenishment schedule. explore available products.

Once checkout and payment are successfully completed, customers should receive an order confirmation through the contact details provided during checkout. Keep the confirmation for order and delivery reference.

Order changes may depend on whether production or fulfilment has already started. Contact Omakase as early as possible with your order number and requested change so the team can confirm what is still possible. contact Omakase.

If your account provides order-history access, sign in to review your previous purchases and available subscription information. Contact customer support if you need help locating an earlier order.

Pricing varies by product, recipe, protein, quantity and purchase option. The current price for each item or plan is shown on the relevant product page and during checkout. explore available products.

Ingredient costs vary depending on the protein, sourcing and availability. As a result, specialised or less common protein options may be priced differently from more widely available ingredients. explore available products.

Subscription savings may be available depending on the plan, delivery frequency or current promotion. Check the subscription page or checkout for the latest applicable pricing and savings. explore available products.

Omakase accepts the payment methods displayed during checkout. Please review the available options at the payment stage before completing your order.

Subscription payments are processed according to the selected plan and billing schedule. Review your subscription details for the applicable payment timing before the next delivery cycle.

If a recurring payment cannot be processed, the upcoming order may be delayed or paused until payment is resolved. Update your payment details or contact support for assistance. contact Omakase.

Choose the available meal or product options, quantity and delivery frequency that suit your needs. Once activated, recurring orders are prepared and delivered according to the selected subscription schedule.

Subscription changes may be possible before the next production or order cut-off. Use the available account options or contact Omakase early if you need to change products, quantities, frequency or delivery details.

If you need to pause an upcoming delivery, check the subscription-management options available in your account or contact customer support before the next order is prepared. contact Omakase.

Cancellation may be available subject to the subscription terms and the next production or billing cut-off. Review the current subscription conditions or contact Omakase before the next order is processed. Terms & Conditions.

Subscription changes should be submitted before the applicable production and fulfilment cut-off for the next delivery. Check the current subscription terms for the exact notice period. Terms & Conditions.

Omakase provides delivery within its supported Singapore service areas. Enter your delivery details during checkout or contact the team to confirm whether your location is covered.

The available delivery date or schedule is shown during ordering and should also be reflected in your order or subscription details. Contact support if you need help confirming an upcoming delivery.

Delivery changes may be possible if requested before the fulfilment cut-off. Contact the team as early as possible with your order details and the new date or address. contact Omakase.

Because many Omakase products require temperature-controlled storage, make suitable arrangements for receiving the delivery and transferring frozen items to a freezer promptly. Contact support in advance if you expect a delivery issue.

A failed delivery may require rescheduling. Contact Omakase as soon as possible so the team can advise on the next available delivery option and any applicable charges.

Delivery schedules may vary by day and holiday period. Check the available delivery slots during checkout or contact Omakase for the latest schedule.

Omakase offers a range of fresh meal options, individual proteins, organ meats, treats and other feeding products. Availability can vary, so check the online shop for the current range. explore available products.

Selected meal options may be available in raw or cooked formats. The most suitable choice depends on feeding preference, individual requirements and how the overall diet is being managed.

Yes. Omakase offers different protein options across its range. Availability depends on the selected product or meal plan, and individual tolerance should be considered when changing proteins.

The product range may include both commonly used and less common protein options. Check the online shop for current availability and speak with the nutrition team if you are choosing a protein for a specific dietary reason.

Selected individual proteins and organ products may be available through the online shop. Check the product range for current pack sizes and availability. explore available products.

A customised plan is developed around individual feeding requirements rather than using the same approach for every pet. Factors such as age, body weight, activity, preferences and dietary considerations may be reviewed.

Not every household requires a customised plan. Ready-made meals may be suitable for many pets, while a personalised plan can be useful when more individualised feeding support is preferred.

Yes. Omakase provides nutrition support for customers who need help understanding meal choices, feeding requirements or more personalised dietary planning. meet our nutritionist.

Omakase offers nutrition support for individual dietary requirements. Where a medical condition is involved, dietary planning should be coordinated with the relevant veterinary professional. Health Support Diets.

Where appropriate, relevant veterinary information can help guide nutrition planning for pets with specific health or dietary requirements. Contact the Omakase team to discuss the process.

Daily feeding amounts depend on factors such as body weight, age, activity level and body condition. Use the Omakase feeding guidelines as a starting point and adjust based on individual needs.

Feeding frequency depends on age, routine and individual requirements. Younger pets may need more frequent meals, while adults may follow a simpler daily schedule.

A gradual transition is generally easier to manage than changing the entire diet at once. Follow the transition guidance provided by Omakase and monitor appetite, stool quality and overall comfort.

This depends on the feeding plan and nutritional goal. If different foods are being combined regularly, speak with the nutrition team to understand how the overall diet should be balanced.

Frozen products should remain in the freezer until required. Follow the storage and handling instructions provided with the specific product and transfer frozen deliveries to suitable storage promptly. feeding guidelines.

Move the required portion from the freezer to the refrigerator and allow it to thaw safely before serving. Follow any product-specific thawing and serving instructions provided by Omakase.

Refreezing thawed meals is generally not recommended. Thaw only the amount required and follow the product's refrigerated-storage guidance once defrosted.

Refrigerated storage time can vary by product. Follow the specific handling instructions provided for the meal and use it within the recommended period after thawing.

Omakase prepares its products through its Singapore production operations. For detailed information about manufacturing, food-safety controls and quality processes, refer to the About or Food Safety information on the website. learn more about Omakase.

Omakase communicates food-safety and quality-control processes across sourcing, production, packaging and frozen handling. Refer to the latest certification and facility information published by Omakase for current details.

Omakase states that testing and quality checks form part of its production and nutrition process. Refer to the latest published quality information for the specific testing scope and standards. Health Support Diets.

Frozen products are handled through a temperature-controlled delivery process designed to maintain suitable conditions until handover. Transfer the order to a freezer as soon as possible after delivery.

Return eligibility depends on product type, food-safety considerations and the applicable Omakase terms. Contact support promptly if you receive an incorrect, damaged or otherwise problematic order. Terms & Conditions.

Contact Omakase as soon as possible with your order number, details of the issue and photos where relevant. The team can then review the order and advise on the appropriate next step.

Contact customer support promptly with your order number and a photo of the items received so the team can review the discrepancy and assist.

Refund eligibility depends on the order type, production status and applicable terms. Review the current refund policy or contact customer support before assuming an order can be cancelled or refunded.

Use the contact options provided on the Omakase website for assistance with products, orders, subscriptions, deliveries, meal plans and account questions. contact Omakase.

Yes. If you are unsure which product, meal option or plan is appropriate, contact the Omakase team before checkout for guidance on the available choices. meet our nutritionist.

Omakase may offer a freezer programme for eligible subscription customers who need additional frozen-storage capacity. Check the current programme terms for eligibility and availability.

Eligibility depends on the current subscription and freezer-programme conditions. Contact Omakase or review the latest programme terms before subscribing. Terms & Conditions.

The applicable freezer ownership, loan, collection or return conditions depend on the current programme agreement. Review the programme terms before cancelling a qualifying subscription.