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Placing An Order / Subscription

During the process of subscribing, you are able to choose to have 7/ 14/ 21/ 28 days worth of food to be delivered at once! We encourage you to select more days so it is not only greener for our earth but also we pass on the savings to you!
Delivery FrequencySavings!
7 days per delivery$7.50 extra delivery charge is added on to each delivery
14 days per deliveryFREE delivery!
21 days per deliveryNot only you get FREE delivery, you will also get an ADDITIONAL $3.00 discount off EVERY SINGLE delivery for as long as you are subscribed with us!
28 days per deliveryNot only you get FREE delivery, you will also get an ADDITIONAL $5.00 discount off EVERY SINGLE delivery for as long as you are subscribed with us!

To get bulk discount, you simply just need to make advanced payment of your subscription to enjoy up to 25% discount off your total bill! The following is an example of how this works:

Suzanne subscribed with OMAKASE for a beloved dog named Ginger. In Step 2 of the subscription process “Delivery Frequency” she decides to maximise her savings and go green by selecting 28 days worth of food per delivery.

Suzanne continues to Step 3 of the subscription process which is “Select Billing Days”. Here, you will be able to see a page similar to the screenshot below:

This first option is the default option without any discount. As Suzanne chose 28 days per delivery, every 28 days her credit card will be charged $29.40 once before the next delivery.

The 2nd option here means that Suzanne will be paying 2X deliveries upfront immediately upon checkout. So instead of charging $29.40 every 28 days as per the first option, Suzanne will be charged 2X the value of $29.40 = $58.80 with additional DISCOUNT of $5.60 with a final discounted total of $53.20. So every 56 days Suzanne will be charged $53.20, consisting of 2 separate deliveries of 28 days each.

Similarly, the 3rd and 4th options just means that Suzanne will pay more immediately upfront to get even more bulk discount, but deliveries will still occur every 28 days as per selected in delivery frequency in Step 2 when checking out. Option 3 Suzanne is paying for 4 deliveries upfront and option 4 is paying for 5 deliveries upfront as stated in the red text

We recommend signing up for an account for a hassle-free experience!

You betcha! Some of the few perks of signing up with us:
  1. Faster checkouts
  2. Early access to exclusive product launches

  1. Click on Hassle Free Subscription on our homepage
  2. You will be required to fill in a quick 4-step questionnaire about your furkid
  3. Make Payment and voila, you are done!

We will send you an order confirmation email if payment is successful.

You can head to your profile page to make changes to your subscription!

 

Any changes in subscription such as modifications in any of the ingredient (meat/ innards/ supplements/ fruits/ vegetable/ etc) or change in delivery address/ delivery frequency or even cancellation of subscription have to be made minimum 9 days in advance from the nearest upcoming delivery. As production is usually started 9 days before the next upcoming delivery, we are unable to have any changes or cancellations accepted 9 days before the upcoming delivery. All other deliveries that are more than 9 days to delivery can be cancelled, or have any changes made.

Feeding And Storage

We recommend starting with a familiar protein that your dog has had before.
Once your dog has transitioned well on the first protein, we strongly advocate a full varietal rotation of proteins (at least 3) once every 2 weeks, alternating between poultry and red meats. Do bear in mind that processed or cooked proteins may not be a true representative of the protein tolerance and allergy.
OMAKASE's single protein diet approach makes it easy to reduce and eliminate any allergens from your dog's diets.

Please refer to our Transition Guide in our Feeding Guidelines page.

Based on guidelines human food safety from SFA and USDA the meat can be stored 6-12 months without any issue if the temperatures are at least -18 degrees celcius or lower.
We recommend storing vacuum-sealed OMAKASE packs in the freezer no longer than 6-12 months (at -18 degree celcius or lower) from Production Date that can be found on the labels on each individual meal pack to ensure the freshest condition. To ensure freshest food and longest shelf life, at OMAKASE we produce the meals close to your delivery date. Once produced, we utitlise a freezing methodology called Blast Freezing, where we are able to quickly freeze the produced meal (as compared to regular deep freezing) to ensure higher level of freshness and longer shelf life.
Once thawed and opened, consume within 2-3 days.
Do not refreeze thawed meals.

Please refer to our Storage & Feeding guide in our Feeding Guidelines page.

You can feed your dogs directly from the pack. There is no need to warm it up.

We do not add any preservatives to ensure the treats are the healthiest treats your pups can ever have. And because of that, at OMAKASE we try our best to provide the freshest treats and to have the longest shelf life possible for you. We only produce and manufacture your treats freshly the moment you place your order. Usually it would be manufactured 2-3 days before the delivery of your treats! (maximum up to 2 weeks before) Generally the treats can be kept up to 1-2 months if unopened and refrigerated. After opening immediately if kept in air tight containers with our dry packs provided it last up to a month. To further extend the shelf life of the treats, freezing the treats below -18 degrees Celsius will allow the treats to last even up to 6 months!

Delivery Information

Your delivery will be scheduled on the delivery date you selected on the subscription page. Subsequent deliveries will follow based on your delivery schedule (eg. every 7 days, 14 days etc).

To ensure a smooth delivery process, please notify us of any changes to your delivery date or location via our live chat at least 48 hours before your scheduled delivery.


If our delivery agent does not receive a response at your door, they will:
✔️ Make two phone call attempts and send a message to reach you.
✔️ Wait up to 10 minutes before returning the order to our warehouse.


Our deliveries are made in freezer trucks at -18°C, ensuring your order remains safe for 1–2 hours after delivery. However, we strongly recommend collecting and storing it promptly to maintain freshness. If you are unable to receive the order in person, please prepare a chiller box or cooler bag where our agent can safely leave it.


⚠️ Important: Omakase is not responsible for any loss, damage, or excessive thawing if the order is left unattended for an extended period. Due to the customized nature of our food and strict food safety considerations, we do not accept returns or offer refunds.


If your delivery is unsuccessful, it will be automatically rescheduled for the next day (excluding Sundays & Public Holidays) at the same timeslot.


After two failed re-attempts, a $12 fee will apply for any additional delivery attempts.


If you are unable to receive the order on the next scheduled attempt and require a further reschedule, a $12 fee will also be incurred.


For any changes to your delivery, please inform us at least 48 hours in advance via our live chat to avoid unnecessary charges.


If your delivery is unsuccessful, it will be automatically rescheduled for the next day (excluding Sundays & Public Holidays) at the same timeslot.


After two failed re-attempts, a $12 fee will apply for any additional delivery attempts.


If you are unable to receive the order on the next scheduled attempt and require a further reschedule, a $12 fee will also be incurred.


For any changes to your delivery, please inform us at least 48 hours in advance via our live chat to avoid unnecessary charges.


In case of any missing items in your order, please make sure that you have opened and checked all the boxes that were delivered. If you need assistance with a missing or incorrect item in your order, please contact our Customer Service Team with your order details, and they will help resolve your issue.

OMAKASE strives to deliver your order within your selected time slot. Do refer to your order confirmation email for the scheduled delivery date and time which you have selected.
To check on your order status, do drop us a message and our Customer Support Team will get back to you.

Payment Information

We charge your card 9 calendar days before the delivery date, so that our factory has ample time to make sure you furkids’ food are made fresh and ready to be delivered on time! We wouldn’t want them to go starving! We will send notifications if we are unable to charge your card, and if we do not receive any updates on the payment issue, the subscription will be automatically cancelled.

We accept all major credit cards (Visa, MasterCard and American Express) and debit cards. We do not accept cash on delivery.

Unfortunately, we are unable to process the refund. As the discounts are given based on the amount of food prepaid, and our factory would have made forecasts to procure ingredients as well and would already have incurred certain costs.

For food safety and sanitary reasons, OMAKASE cannot accept returns once the food has been delivered. If there are any issues with the quality of the food; or the accuracy of the order, please contact OMAKASE within 3 days of your delivery for assistance.

As much as we hate to see you leave us, we hope you are able to let us know where we could have improved or provide us some feedback so we are able to continually serve everyone better! Please do click on this LINK to give us some feedback, we would really appreciate it!
To cancel your subscription, simply head on to your Profile page to do so!

 

You can cancel your subscription anytime, however if you still have ongoing deliveries, we are only able to cancel the deliveries that are MORE THAN 9 days from the date of cancellation. This is because at OMAKASE we freshly produce all meals and production starts 9 days before the delivery date!

Refunds normally take 7-21 working days to appear in your account once it has been processed at our end. The timeline depends on your credit card service provider. You will be refunded through the same payment method that you used to place the order. If you have not received your refund, after the stipulated estimated days, you can either check with your card provider or you can call us to double check as well.

Technical Assistance

In case of any technical issues you encountered on our site, please reach out to us via the contact form and our Customer Service Team will get in touch with you.

After placing an order, you will receive a confirmation email, with an order number. You can check the status of the order in any of the following ways:
By checking your confirmation email in your inbox. By selecting your account dropdown where pending orders are displayed.
If you haven't received a confirmation email, or do not have an OMAKASE’s account to track your order, please contact our Customer Service Team and they will check the order status for you.

THE BEST MEAL PLAN FOR YOUR FURKID

Fresh human-grade quality meats and vegetables carefully sourced and procured to ensure the highest standards possible in every OMAKASE meal plan. Leave your dog's nutrition in good hands.

Start Your Meal Plan